Reference

What Our Legal Terms Cover for You

facebookqq operates under a clear set of legal terms that govern how your account, data and transactions are handled — including payments via DANA, OVO and GoPay.

Account TermsData HandlingDANA, OVO, GoPay ScopeUser RightsJurisdiction Notice
facebookqq What Our Legal Terms Cover for You
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Our approach to account security and data handling is built around the payment paths our Indonesia users rely on — DANA, OVO and GoPay. Each step is designed so your information moves only where it needs to go, verified at the point of transaction.

Data Handling

We collect only the information needed for account operation — name, contact details and wallet identifiers. No payment credentials are stored beyond the transaction confirmation step.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference across DANA, OVO and GoPay. No third-party ad cookies are placed without your notice.

Retention and Deletion

Account data is held for the minimum period required under applicable regional rules. Submit a deletion request via the support email and we process it within the window our policy allows.

Who to Contact

For data access, correction or account closure, reach the policy team through live chat or support email. Reference your account ID and the specific request type so it routes correctly.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

Team online

Live Chat

Open the chat icon from any page in your account dashboard. Direct it to the Legal or Policy queue and a team member will respond with policy-specific answers.

Email Support

Send policy queries, data access requests or account disputes to our support email. Include your registered account ID so we can pull the right record quickly.

Account Help Centre

The FAQ Account Help section inside your dashboard covers the most common legal and policy questions. Search by topic — wallet disputes, data requests or account closure steps.

Your Legal and Policy Questions Answered

Real questions about account rights, data scope and how our legal terms apply to your DANA, OVO and GoPay transactions — answered directly below.

Access and eligibility depend on local law in your region. If our services are available where you are, these terms apply to your account in full from the moment you register.

We collect the wallet identifier needed to route your transaction. Full wallet credentials are never stored; only confirmation references are retained after each DANA deposit or withdrawal is processed.

Yes. Submit a data access request through live chat or support email with your account ID. We will compile and send the relevant transaction log within the timeframe our policy specifies.

Open a dispute via live chat, select the payment type as OVO, and provide the transaction date and reference number. Our team investigates against the payment log and responds with findings.

After account closure we retain records only for the period required under applicable regional rules. Once that window closes, your data is removed from active systems on the scheduled purge cycle.

We notify active accounts through the in-platform message centre before any term changes take effect. Check your account inbox regularly to stay across updates that may affect your access or rights.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.