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How facebookqq Handles Your Personal Data

This privacy policy explains exactly what information we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access your dataSecure data retention policyContact us to update your details
facebookqq How facebookqq Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct, or delete the personal data we hold, you can reach our team through any of the channels below. We aim to respond to all privacy-related requests within a reasonable timeframe. Our support team can also help if you believe your account data has been accessed without your permission.

Team online

Live Chat Support

Open the live chat from any page on our site. Tell the agent your account username and the specific data request — correction, access, or deletion.

Email Request

Send your request to our support email with your registered phone number and a clear description of what data action you need. We'll confirm receipt and follow up.

Account Settings Path

Log in, go to Account Settings, and use the Data Request form to submit a correction or access request directly — no need to wait for a chat queue.

HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We apply a practical, layered approach to protecting what you share with us — from the moment you enter your phone number at registration through every DANA, OVO, or GoPay transaction you make. Here is what that looks like in practice across four key areas.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby are used most. You can adjust cookie preferences in your browser settings at any time.

Account Security Measures

Login sessions are protected by OTP verification sent to your registered mobile number. If we detect a login from an unfamiliar device, we flag it and require re-verification before access is granted.

Data Retention Rules

We keep your account data for as long as your account is active and for the period required under applicable Indonesian regulations. Once that period ends, data is deleted or anonymised.

Requesting Changes

To update your registered DANA, OVO, or GoPay wallet number, contact support with your current account details. Wallet changes go through a one-step identity confirmation before they take effect.

Your Privacy Rights — Common Questions

Real questions from people using their DANA, OVO, or GoPay accounts on our platform. If yours is not listed here, reach us via live chat or email and we will give you a direct answer.

We collect your name, phone number, email, and the e-wallet details you use — DANA, OVO, or GoPay. We also log your device type and session activity for security purposes.

Yes. Submit a data access request through Account Settings or via live chat. We will compile your account data and send you a summary within a reasonable timeframe.

We share only the minimum data needed with payment processors like your DANA or OVO provider to complete transactions. We do not sell your data to advertisers or unrelated third parties.

After account closure, we retain data for the period required under applicable Indonesian regulations for audit and dispute purposes. After that period, it is deleted or anonymised.

Contact support through live chat or email with your registered phone number. We run a one-step identity check before updating any DANA, OVO, or GoPay wallet linked to your account.

Log into your account and go to Account Settings, or contact live chat. We verify your identity via the old number first, then update your profile and OTP delivery to the new one.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.